FAQ

Shipping

  • How long does shipping take?
    Domestic city orders: 1–2 business days. Other provinces: 2–5 business days.
  • How much is shipping?
    Shipping typically $2–$4. Free for orders over $60.

Orders

  • Can I change or cancel my order?
    You may cancel or change your order within 1 hour of placing it. Email support@mansurifashion.top with your order number.
  • How can I track my order?
    A tracking link is emailed once your order ships.

Returns & Exchanges

  • Do you accept returns?
    Yes — returns and exchanges accepted within 7 days of delivery for unworn, unwashed items with tags attached.
  • How do I start a return?
    Contact support with your order number and reason. We’ll provide return instructions and the nearest drop-off partner if applicable.
  • Who pays for return shipping?
    Return shipping is paid by the customer unless the item is damaged or incorrectly shipped.

Sizing

  • Do you have a size guide?
    Yes — check the size chart on each product page. For help choosing a size, contact support with your measurements.
  • What if the fit isn’t right?
    Use our 7-day exchange policy to swap sizes.

Payments

  • Which payment methods do you accept?
    COD, bank transfer, PayPal / Stripe (for international orders), and local e-wallets where available.

Other